Intake slowed as providers shifted to virtual operations and trained new staff mid-pandemic, but the program held.
The numbers dipped again in 2021—72 graduates and 819 cases closed—but the story behind them matters. Intake slowed as service providers worked to shift to virtual operations, and high turnover among case managers, including a wave of retirements, meant new staff learning the ropes mid-pandemic.
The providers retooled. The program held.
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